Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
Required skills
communication skills to liaise with users and website developers
literacy skills to:
document solutions in line with organisational guidelines
document test results
interpret organisational requirements
planning and organisational skills to conduct market analysis
technical skills to:
analyse a website
analyse the evaluation
design and implement technical tests
develop a website
evaluate tests and give feedback on the evaluation.
Required knowledge
detailed knowledge of:
principles of accessibility and equity in the context of website development
technical performance measurement
user testing principles and techniques
website architecture
website privacy
website security
work load metrics
overview knowledge of:
business process design
customer and business liaison
electronic commerce modelling language
organisational policy and procedures relating to website functionality.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Users may include: | department within the organisation person within a department third party. |
Business requirements may refer to: | business network people in the organisational system. |
Success criteria may include: | cost implications technical and logistical considerations timeframe. |
Business specification may include: | current system functionality technical requirements user problem statement. |
Requirements may refer to: | business network people in the organisation system implementation of appropriate diversity and accessibility practices in order to accommodate people who may have special needs. |
Feedback mechanism may include: | interviews meetings questionnaires surveys. |
Solutions may include: | implementing a new system new hardware and hardware upgrades new software and software upgrades user training. |
Problems may refer to: | network people in the organisation problems with the business system. |
Organisational guidelines may include: | communication methods content of emails dispute resolution document procedures and templates downloading information and accessing particular websites financial control mechanisms opening mail with attachments personal use of emails and internet access virus risk. |
Appropriate person may include: | authorised business representative client supervisor. |
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.
Observation Checklist